Privacy Policy and Terms of Use

Privacy Policy and Terms of Use (the “Privacy Policy”)

This Privacy Policy has been written to describe the conditions under which Our Services are made available to you. The Privacy Policy states how data shall be obtained during your usage of Our Service and other terms that apply once You start using our Platform. It also clarifies how the data is used to improve the user’s experience. 

By using Global Food Solutions’ Services, you agree to be bound by the terms of this Privacy Policy. If you do not accept the terms of the Privacy Policy, you are directed to discontinue using the Service or otherwise using the Platform or Website or Products obtained from it. If you are dissatisfied with the service, contact us using the information found in Contact Section below; otherwise, your only alternative is to opt-out from using Our Services. 

We use your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.


In this Privacy Policy, capitalized terms shall have the meaning set forth below or otherwise in the body of this Privacy Policy.

“Account”   means, a unique account created for You to access Our Service or parts of Our Service.

“Company” or “We” or “Us” or “Global Food Solutions” or “Our”   means, Global Foods Solutions (Offshore) SAL – Global Foods Solutions FZCO 

“Cookies” means, small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

“Device”   means, any device that can access the Service such as a computer, a cellphone or a digital tablet.

“Personal Data”   means, any information that relates to an identified or identifiable individual.

“Service” or “Platform”   means, the Wesbite, and its ancillaries.

“Service Provider”   means, any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

“Third-Party Social Media Service” refers to any website or any social network website through which any natural or legal person can log in or create an account to use the Service

“Usage Data”   means, the data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

“Website”   means, the gfs-group website.

“You”   means, the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


In this Privacy Policy, unless otherwise specified:

a. Reference to the term “Privacy Policy” is a reference to this Privacy Policy as may be amended, supplemented, or substituted from time to time as per the terms hereof;

b. Headings in this Privacy Policy are for ease of reference only and shall not affect the construction or the interpretation of any provision hereof;

c. Words denoting the singular only shall include the plural and vice versa, words denoting a gender shall include every gender and capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same;

d. Reference to a “person” includes, without limitation, an individual, corporate body, unincorporated association or organization, and a government, semi-governmental or local authority or agency.

User Agreement

By using Our Services, You are consenting to Our processing of your personal data, usage data, anonymous data as indicated in Our Privacy Policy. By processing, we mean the collection of data from your computer, or your mobile device, or gathering information in any other way, including saving, deleting and disclosing information.

Data Collection

The following provide a detailed description of the data that We collect.

- Personal Data

While using Our Service, We may ask You to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

i. First Name, Middle Name and Last Name.

ii. Phone Number.

iii. Date of Birth.

iv. Landline Number.

v. Fax.

vi. Email Address.

vii. Full Address.

viii. Gender.

ix. Username and Password.

x. Usage Data.

Different pieces of information, which, collected together, can lead to your identification. 

- Usage Data

Usage Data is collected automatically when using the Service, including but not limited to the number of Subscribers served, the volumes or types of Content stored, downloaded or used, the patterns or frequency of such use, use by geographic area or other similar analytical breakdown, network configurations, characteristics or capacity, performance metrics, trouble reports, customer service information, your Device's internet protocol address (i.e. IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service with a mobile device, We may collect certain information automatically, including but not limited to, the type of mobile device You use, your mobile device operating system, your mobile device unique ID, IMEI, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

- Your location information

In some of Our Services, we may ask You to share your location by turning on GPS on your mobile for example. Location permission is needed to help Us offer You features like discovering nearby connectable devices or wearables and receiving information from these devices that will benefit You as a user.

- Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, Our Service may use Cookies.

Flash Cookies. Certain features of Our Service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on Our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. 

Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the Services that You have asked for cannot be provided, and We only use these Cookies to provide You with those Services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

How We Use Your Information

Your data is only used for general purposes. Personal Data You submit is used to aid us in serving You better as a customer and connecting You to the appropriate service. In addition to that we use your personal data to facilitate the creation of and secure your account on our network; identify You as a user in our system; improve the quality of experience in Our system; send You administrative email notifications; To provide and maintain Our Service, including to monitor the usage of Our Service; to manage Your registration as a user of the Service; to contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation; To attend and manage your requests to Us; and We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve Our Service, products, services, marketing and your experience.

Usage data, which corresponds to non-personal data is used by Us for reporting information about Our Services, such as usability, performance, and effectiveness. It may be used to improve your experience, usability and content. This data is also used for diagnostics purposes and service feature enhancements. Usage data is mostly collected by third party service providers.

Users confidentiality is Our utmost priority. We never share, under any circumstance, information that could jeopardize its identity and information. In some cases, most of the data is anonymized, to protect the Users’ privacy. 

We may share your personal information in the following situations:

a. With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of Our Service and to contact You.

b. With Affiliates: We may share your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

c. With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

d. With your consent: We may disclose your personal information for any other purpose with your consent.

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (i.e., a court or a government agency).

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

a. Comply with a legal obligation;

b. Protect and defend the rights or property of the Company;

c. Prevent or investigate possible wrongdoing in connection with the Service;

d. Protect the personal safety of users of the Service or the public; and

e. Protect against legal liability.

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for a longer period.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of the Republic of Lebanon where the data protection laws may differ.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

About Children’s Privacy

We do not use the Website to intentionally collect data from children under the age of 13 or under the age of 18. We also do not target the Website and/or the platform for minors. If a parent or guardian becomes aware that his or her child has provided Us with information without their consent, he/ she should contact Us. We will delete such information from Our files within a reasonable time.

Third Party Data Collection – Service Providers

We may employ third party companies in order to facilitate the use and maintainability of Our Services. Service providers contribute in delivering a complete solution for the customer and facilitate the data collection procedure, all of which will be used to enhance your experience.

We may use third party service providers to monitor and analyze the use of Our Services.

- Microsoft Azure Services

These services provide the need for storing, managing, analyzing Our data, and retrieving insights about Our Services. We use these services to have the best software in the market. Cloud-based storage is one of Our most important systems and it is important to understand what data Our third-party service providers collect.

Microsoft’s Privacy Statement can be found on their web page:

- Visual Studio App Center

Also, a Microsoft Product which collect analytical and user data from Our Website. These Data help us understand more about Our users and their behavior when using Our Website. They provide Us with key metrics and events of how the user is interacting with the Website. 

Microsoft’s Privacy Statement can be found on their web page:

- Firebase Services

A Google Product which helps Us deliver and receive messages across platforms reliably and collects analytical and user data from Our Website. These Data help Us understand more about Our users and their behavior when using Our Website.

Google’s Privacy Statement can be found on their web page:

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.


We are continuously implementing and updating administrative, technical, and physical security measures to help protect Your information against unauthorized access, loss, or destruction. Some of the precautions We use to protect the information are firewalls, data encryption, information access controls and other security measures on Our servers. However, no server is perfectly secure, you should take this into consideration when submitting personal information to any platform. You alone are responsible for maintaining the secrecy of your personal information. Please use care when You access Our services and provide personal information. It is important that You provide a valid email address in case you want to recover your account or receive personalized emails. We are not responsible of an invalid or lost email address that You provide. If you know or have reason to believe that your account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please do not hesitate to contact Us. 

Privacy Policy Changes

We may update this Privacy Policy from time to time. Thus, You are advised to review this page periodically for any changes. We may notify You of any significant changes by posting the new Privacy Policy on this page or by sending You an email. These changes are effective immediately after they are posted on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective as of the date they are posted on this page.


If you have any questions:

Contact Global Food Solutions Support by email or phone:


Phone: + 961 4 444 316/7/8/9

Or visit us on our official website

Last updated: June 1st, 2022